Week Notes #22

What happened this week…

  • Rebuilt our Trustpilot Performance Report to give more information
  • Cycling clothing returns analysis
  • Met with the K & T Business Partner to gain support for projects
  • Wrote some Frequently Asked Questions
  • Reviewed the customer journey for Event participants
  • Updated the homepage

Read this week…

Doing next week…

  • Competitor Analysis of other charities’ online shops
  • Adding more links from the main website
  • Corporate Cards feasibility study
  • Preparing for the Quarterly Performance Review
  • Having the Quarterly Performance Review
  • Finance Improvement Meetings

Interesting stat of the week…

  • From April to December, our Return Rate was 2.31%, 1.93% were refunded and 0.29% were replaced

In the not too distant future….

  • Visiting the warehouse to understand how much space our products take up so we can optimise stock levels.